医院医疗纠纷处理信息系统探究及应用.docVIP

医院医疗纠纷处理信息系统探究及应用【摘要】 目的 探讨医院医疗纠纷处理信息系统的研究及临床应用。方法 以医院医疗纠纷的实际情况，设置医疗投诉件为主线，按照全生存周期理论和IPO建模方法，研制医院医疗纠纷处理的四层结构模型的方法。结果 研制出医院医疗纠纷处理信息系统包括集成的医疗投诉处理系统、争议处理系统、协议处理系统和案卷处理系统的四位一体结构模块并在医院管理中实际使用。结论 该系统在医院实际工作中的应用，能及时发现医疗纠纷和可能存在的问题，能妥善解决医疗争议并取得了良好的效果，值得临床推广使用。? 【关键词】 医疗投诉；医疗争议；结构模型；医患关系 ?? To explore research of processing information system of the hospital medical dispute and clinical application HAO Jian，Department of Respiratory，117??th? hospital of PLA，City of HangZhou，Province ofZheJing，310013，China.yu li?nong，jie wang，113??th? hospital of PLA，City of NingBo，Province of ZheJing，315040，China.Ping Hao，college of computer science and technology，Zhejiang University of Technology，City of HangZhou，Province of ZheJing， 310032，China. ? 【Abstract】 Objective To explore research of processing information system of the hospital medical dispute and clinical application. Methods With the actual situation of hospital medical disputes，which was set up medical complaint as a main line ; According to all survival cycle?s theory and IOP modeling method,which can devise four layers of structure of the model with the medical disputes. Results It was set up processing information of the hospital medical disputes that there was structure model of four?in?one，they were including medical complaint handling system、medical disputes handling system、medical protocol handling system and medical dossier handling system，they can used actually in the hospital management. Conclusion This system application actually in hospital，can be found in medical disputes and solve existing problems、handle medical disputes and achieved good effect，it is worth clinical popularizing.? 【Key words】 Medical Complaint；Medical dispute；The Structure Model；The Doctor?Patient Relationship. 随着我国医疗卫生事业不断发展和医疗制度改革的深入，公民法律意识逐步增强，特别是维权意识提高，导致了各地医院医疗纠纷频频发生，尤其在这几年医患矛盾不断升级，使得医疗纠纷成为影响医院正常秩序的棘手问题。? 针对这一问题，查阅了国内外有关文献资料。文献??［1］?介绍了一些欧美和亚洲国家处理医疗纠纷的模式，主要有三种：庭外调解、司法解决、政府直接干预；文献??［2］?介绍了一种医疗纠纷诉讼替代模式，采用委托机制，当事