品质管理的几个误区（Several misunderstandings of quality management）.docVIP

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品质管理的几个误区（Several misunderstandings of quality management）.doc

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品质管理的几个误区（Several misunderstandings of quality management） Several misunderstandings of quality management This article comes from: 6Sigma quality network Author: jackni click 6737 times: /viewthread.php, tid=36422 The following is the experience accumulated in the work, in the rest of the phenomenon of the surface will be in-depth analysis of the law, the analysis of the results represent only personal views, inadequacies, please also exhibitions. 1, from the customer requirements, behind closed doors What is the customers quality requirements for a product or service? As a quality manager, do you really understand? Did you catch the key point of the customers request, or did you just understand when the complaint happened? The main quality characteristics, namely the functional requirements, because the business development personnel, engineering personnel, manufacturing personnel to recognize his importance, and the test is quantifiable, and operability, generally do not cause problems for quality management. If such an important feature can cause problems, what is the quality departments existence? The real killer is an easy to overlook part: ancillary functions, appearance, packaging, delivery processes, and other items. These are the difficulties of quality control, but they do have a direct impact on the quality assurance concept of the delivery company. The external quality control of the product is much more complicated than the internal process control, because the controllable factors are increased and the available resources are few. The customer on product quality requirements is not limited to the storage to the on-line use of quality assurance, until customer satisfaction is reached, the quality requirements of otherwise, all of a sudden the abnormal quality is the responsibility of suppliers. Only understanding that, in order to truly ensure the quality of customer requirements for non numerical quantification, writing quality requirements section i