反向师徒制对于传统师徒功能影响之探究The Study of the Effect of .PDF

反向師徒制對於傳統師徒功能影響之探究 陳殷哲 國立新竹教育大學 人力資源發展研究所 助理教授 摘要 傳統師徒制的模式以資深員工帶領資淺員工已廣為在實務界實行，但隨著X 與Y 世代逐漸在職 場嶄露與科技十倍速的發展，資淺員工將新的時代觀念、趨勢與資訊媒體技術分享於資深員工之「反 向師徒制」（reverse mentoring ）已在IBM 、Burson-Marsteller 等國際跨國公司制度化的推行。 本研究主要研究目的將從反向師徒制的觀點探究現今職場中傳統師徒功能－職涯發展、社會心理 支持與角色楷模。此質化研究計畫將歷程一年，以深度訪談方法輔以文件分析與研究日誌方式訪談 15 組（共30 位）目前實行反向師徒制之個案，個案之選取將涵蓋科技、服務、金融、製造、教育、 公部門與非營利組織等領域，並以三角量測檢驗此研究計畫之信效度。最後，研究者希冀由此研究計 畫的執行引起台灣組織中管理階層對於反向師徒制的注意，進而促使反向師徒制能在人力資源部門的 協助下使其制度化，以協助組織化解在世代隔閡管理上的困擾，並開啟台灣對於反向師徒制實證研究 的契端。 關鍵詞：反向師徒制、師徒功能、半結構式訪談 The Study of the Effect of Reverse Mentoring on Traditional Mentoring Functions Yin-Che Chen Graduate Institute of Human Resource Development, National Hsinchu University of Education, Assistant Professor Abstract Traditional mentoring, which refers to the senior employees’ leadership on junior ones, has been a widespread practice in many industries. With the entry of workforce of X-and Y-generations and the rapid development in technology, though, reverse mentoring emerges as an adopted trend in some multi-nationals such as IBM, Burson-Marsteller, etc. Reverse mentoring by definition is junior employees’ sharing of new concepts, trends, or skills with senior ones. This study then aims to investigate the effect of reverse mentoring on traditional mentoring functions such as career development, psychological support, and role modeling in a qualitative approach. This study is expected to take a year to complete, adopting the qualitative methodology. The methods are in-depth interviews, document analysis, and diary research with 15 pairs (30 participants in total) who are practicing the reverse mentoring. The selection of these pairs incorporates