CrossCompanyExcellenceAward合作团队卓越奖.PPT

* Customer Service Excellence Programme 優質顧客服務計畫 Excellence Awards2015 卓越獎2015 Award Presentation/頒獎典禮 * Date日期 End of July 2015 (TBC) 2015年7月下旬 (待定) Location地點 L3 Coach Hall, Terminal 2 二號客運大樓三樓 Time 時間 1430hrs – 1530hrs 下午2時30分至3時30分 Excellence Awards 2014 卓越獎2014 To recognize the efforts and dedication of airport staff, this year we have introduced 3 categories of awards to distinguish individuals and teams delivered outstanding customer services in 2014: 為嘉許機場員工在提升顧客服務中做出的努力和貢獻，今年我們設置了3個系列的獎項以表彰在2014年表現傑出的個人及團隊： Individual Excellence Award個人卓越獎 Cross Company Excellence Award合作團隊卓越獎 Corporate Excellence Award企業團隊卓越獎 * Individual Excellence Award個人卓越獎 Each nominee submitsONE incident 每個提名者提交一個案例 To demonstrate either extra” or “out of normal scope” efforts in serving customers 個案應顯示員工「額外」或「超越平常範疇」的努力去服務顧客 Top 6 nominees to receive trophies at the award presentation 最優秀的六名提名者將於頒獎典禮上被授予獎盃 The first place nominee to be awarded the title of “Best of the Year”第一名的提名者將被嘉獎為“個人卓越獎-年度最佳表現” * Corporate Excellence Award企業團隊卓越獎 * Each team (made up of nominees from same companies) submits ONE incident to present excellent customers services delivered via successful teamwork within one company 每個提名團隊由來自同一公司的團員組成，並提交一個案例以示公司內部團隊合作是如何成功提供卓越顧客服務的。 To demonstrate either extra” or “out of normal scope” efforts in serving customers 個案應顯示員工「額外」或「超越平常範疇」的努力去服務顧客 Top 3 teams to receive trophies at the award presentation 最優秀的三個提名團隊將於頒獎典禮上被授予獎盃 The first place team to be awarded the title of “Best of the Year”第一名的提名團隊將被嘉獎為“内部團隊卓越獎-年度最佳表現” Cross Company Excellence Award合作團隊卓越獎 * Each team (made up of nominees from different companies) submits ONE incident to present excellent customers services delivered via successful cooperation among airport communities 每個提名團隊需要包括來自不同公司的隊員，並提交一個案例以示跨公司團隊合作是如何成功提供卓越顧客服務的。 To demonstrate either extra” or “out of normal scope” efforts in serving customers 個案應顯示員工「額外」或「超越平常範疇」的努力去服務顧客 Top 3 teams to receive trophies at the award presentat