totalqualitymanagementtqm全面质量管理tqm18-19.doc

Total Quality Management (TQM)全面质量管理（TQM） 18-19 November 20139:00am - 5:00pm How to deal with quality problem for an enterprise? This course will introduce the mechanism of TQM – QCC recognized by the trade, explain the quality awareness, team establishment and operation procedure of quality control group in detail, and build a complete QCC team problem analyzing and solving plan by integrating the tools and structuralized steps for problem solving. Through targeted exercise in the classroom, the participants are able to command the operational essence of TQM and QCC within the shortest period, greatly improve their ability to analyze and solve problems, and solve enterprise’s existing problems promptly and effectively. The training will achieve immediately apparent effects.? 企业遇到质量问题该如何应对？本课程将讲授一种被业界广为认可的品质管理的运作机制TQM－QCC品管圈，详细阐述品管小组质量意识，团队建设、运作流程，同时也把解决问题的工具与结构化的步骤进行有机的整合，从而构架完整的QCC团队问题分析与解决方案。通过课堂上大量的有针对性的练习，学员能够在最短的时间内迅速掌握TQM和QCC品管圈运作的精义，能极大的改善问题分析与解决的能力，并在实践中及时有效的解决企业面临问题。培训效果立竿见影。 Know about basic knowledge about TQM Know about quality awareness required by TQM Know about the operation system and procedure of QCC Able to solve problems in team work Identify and use regular tools for problem solving appropriately Acquire knowledge and skills needed for problem solving, and define the structuralized methods for problem solving 了解TQM要求的质量意识 了解QCC品管圈的运作体系和流程 能够利用团队方式来解决问题 识别并能正确应用解决问题的常用工具 获得解决问题所需的知识和技巧，明确解决问题的结构化方法 WHO SHOULD ATTEND?  Production, RD, and quality-related personnel. 生产，研发，品质相关人员? Implement TQM to raise competitiveness 1、 Introduction 2、 TQM overview ? Deming’s 14 points 1、 Deming and TQM, as well as the development of Japanese industry 2、 Deming’s 14 points guiding enterprises to successful transformation 1) Create constancy of purpose toward improvement of product and service 2) Adopt the new philosophy 3) Cease dependence on inspection to achieve quality 4) End the practice of award