Burnout and Compassion Fatigue（倦怠和同情疲劳）.pdf

M A K I N G I T W O R K A T W O R K Burnout and Compassion Fatigue Watch for the Signs BY DENNIS PORTNOY, M.F.T. or Catholic health care leaders, balancing mission with regulatory and fiscal care managers, as Anne M. realities means facing up to a future that demands delivering higher quality Nordhaus-Bike has shown.5 Fhealth care to more people at lower cost. In the struggle to provide quality, In terms of dollars and cents, researchers Deborah compassionate care in a climate that offers fewer resources and, at the same time, Jones, Takeshi Tanigawa adapt to new business models, leaders can underestimate the strain on their front- and Stephen Weiss place line caregivers. But losing sight of burnout and compassion fatigue — which is a associated costs at $300 bil- type of burnout — puts both the health care workers and their patients at risk. lion annually. This figure includes estimates of the It takes a multi-pronged approach and often leads to a heightened sense of dollar effects of reductions in operat- to minimize the negative impact. The vulnerability.2 ing effectiveness, medical expenses organization and its policies play a key Researchers have described how and attrition resulting from stress.6 role by creating conditions that not burnout among nurses affects the Professional caregivers and their o