Shared Services课件.ppt

;1980’s;Definition of a Shared Service Center;Holistic approach - ensure you have a multi disciplinary approach to assessing the feasibility of sharing a specified activity. Base line costing - define base line costs accurately so you are able to measure the success of the implementation Management commitment - obtain senior line management commitment before starting implementation Implementation - standardize with pragmatic reengineering and consolidate first - it is then easier to radically reengineer Best practices - adopt best internal practice for consolidation, and then global best practices for reengineering Customer focus - implement a customer focused culture - using teams, performance measurement and service level agreements Leadership - appoint a leader with entrepreneurial flair who will run it like a business, not a staff function ;Process homogeneity;Likely to be largely BU;Guidelines for Service Level Agreements (SLA);Shared Services Discussion and Design ;Shared Services Design Detailed Approach;Client Care Discussion;Client Care Guiding Principles;Client Care Structures ;A Third Option... ;Supporting Infrastructure, Related Services and Capabilities;Market Facing Solution Strategies;Market Facing Solution Strategies;Organizational Design Guiding Principles ;Key Organizational Components ;CEO;;Solution /Product;Additional Design Considerations;Solution / Product Structure;Alternative structures for Solution and Product groups;Shared Services Model;Shared Services Model;Shared Services Model;;;Organization DesignStatus Update;Supporting Infrastructure, Related Services and Capabilities;Market Facing Solution Strategies;CEO;;Solution /Product;Additional Design Considerations;Solution / Product Structure;Alternative structures for Solution and Product groups;Shared Services Model;Shared Services Model;Shared Services Model;;;;Metavante Financial Reporting Segments;Supplier - Business Service Contract;Current Product P/L Model;Solution P/L Model -