What is Management课件.ppt

What is Management?;After studying the chapter, you should be able to: Describe what management is, why management is important, what managers do and how managers utilise organisational resources efficiently and effectively to achieve organisational goals Distinguish among planning, organising, leading and controlling (the four managerial functions), and explain how managers’ ability to handle each one can affect organisational performance;Differentiate among three levels of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively Discuss some major changes in management practices today that have occurred as a result of globalisation and the use of advanced information technology (IT) Discuss the principal challenges managers face in today’s increasingly competitive global environment;The planning, organising, leading and controlling of human and other resources to achieve organisational goals effectively and efficiently;Managers are the people responsible for supervising the use of an organisation’s resources to meet its goals Resources include people, skills, knowledge, machinery, computers and IT, and financial capital;A measure of how efficiently and effectively managers are using organisational resources to satisfy customers and achieve goals Efficiency A measure of how well or productively resources are used to achieve a goal Effectiveness A measure of the appropriateness of the goals an organisation is pursuing and the degree to which they are achieved ;Managers at all levels in all organisations perform each of the functions of planning, organising, leading and controlling Henri Fayol (1841-1925) outlined the four managerial functions in his book General Industrial Management (New York: IEEE Press, 1984);;First-line managers Responsible for day-to-day operations. Supervise people performing activities required to make the good or service Middle managers Supervise first-lin