浙江商职院成教院成人大专(业余班)期末考试（Zhejiang Business Vocational College of adult college education (amateur class) the final exam）.docVIP

浙江商职院成教院成人大专(业余班)期末考试（Zhejiang Business Vocational College of adult college education (amateur class) the final exam） Zhejiang Business Vocational College of adult college education (amateur class) the final exam Review volume A glossary 1, quality function 2, the cost of quality 3, the product quality law 4, quality characteristics 5, total quality management 6, process quality defects Two, to determine the problem 1. quality authentication method can avoid repeated survey of suppliers. () 2. in the PDCA loop, the implementation stage is the key. () 3. of the worlds first certification mark (kitemark) in 1922 the registered trademark is protected by law. () The 4. chart analysis is one of the methods of quality cost analysis () No 5. of total quality management and GB/19000 series standard target. () 6. definition of quality requirements in the contract refers to the documents or customer requirements clearly pointed out. () 7. count sampling n is smaller, the smaller the risk of users. () 8. loss failure period of the failure rate increased gradually from low value, then the rapid growth. () 9. determine the control limits of the chart, usually using the 3 Sigma principle () One of the 10. ideas of total quality management is the requirement of quality and economic unity. () Three, a single choice. 1. to carry out the basic requirements of comprehensive quality management can be summarized as () A. three one variety B. Quality Center C. three D. card, protection, help 2. in all the resources necessary for quality control, the most fundamental resource is () The A. raw materials B. equipment C. D. human resources professional skills 3. to promote the PDCA cycle, the key lies in the () A. B. C. planning stage implementation stage inspection stage D. summary stage 4. quality management research is () The quality of A. B. C. D. the quality of work process quality quality assurance 5., properly handle consumer inquiries, complaints, and to provide the service, it is th