海底捞的人力观（The sea view of human）.docVIP

海底捞的人力观（The sea view of human） In 1988 after graduating from technical school, Zhang Yong into a tractor factory in Sichuan province. In those years, it is said that he often use the holiday to visit the country on both sides of the Changjiang River, study the market looking for business opportunities. Later, he started a business in the street Malatang, although not good at cooking, but he has an observation and perception of the business, he found that as long as the customer eat happy will praise and support. So, he put the focus on the service, keep smiling, quick action. So, in this small shop Malatang, Zhang Yong raised the investment of a principal Hot pot shop. In 1994, Zhang Yong in Jianyang City, Sichuan Province, opened the first sea fishing Hot pot shop. In April 2007, Sichuan province Jianyang city Haidilao food limited liability company was formally established. At present, sea fishing in the country has more than 1 employees, more than 50 retail stores, for many years to maintain rapid growth. The rapid rise of sea fishing has been impressive, its excellent quality of service so that customers often talked about. Zhang Yong has a kind of management philosophy? What is the core competitiveness of the sea? Sea fishing future will decide on what path to follow? With these questions, we had a conversation with Zhang Yong. Hands to change the fate of TBR: the core value of the sea view - hands change destiny, what is formed and established? Zhang Yong: the restaurant is a fully competitive industry, consumer experience is essential. We are in the very early days pay much attention to customer satisfaction, and customer satisfaction by employees to ensure and implement. Therefore, we established the core idea of hands change destiny to unite the employees. Want to convey is that as long as we follow the diligence, dedication, integrity of the creed, our hands can change something. Employees to accept this concept, is the recognition of our enterprises, will