知识管理的现状、方向和方法(上)（The status, direction and methods of knowledge management (on)）.doc

知识管理的现状、方向和方法(上)（The status, direction and methods of knowledge management (on)） What is the name of a subject, knowledge management The Terracotta Army shows a sword, when the body has been excavated earth pressure into a bow. The archaeologists draw the sword, the sword moment has become straight! Deep buried soil bottom in 2000, is still intact and can still be delivered from oppression when cut gold and jade zhuo. Today we have a computer, but todays high-tech, smelting technology but can not make it to the sword. Why? Qin Shihuang was made to bury the sword, and nawufu and weaving at the Qin Dynasty nor the process of refining the sword record, then later our ancestors craft has been lost. With the perspective of business management, it is the reason for this pain did not do well in knowledge management. Case 1: Foreign enterprise standardization: whether it is love comparison of customer visits, vivid marketing conference, enterprises have to give you a set of standard process. The new door on the learning of this standard, and then go to work in accordance with the standard. Reflection： What is the contribution of management standardization? 1, performance tracking and evaluation: we work with a path to the target and unified, easy to charge on subordinates quality checking, evaluation, review. 2, experience and training: standard and model itself is from the experience of the predecessors is to do so, they have succeeded in doing so, later on, copy the footprints of predecessors predecessors experience, innovation based, repeat and the probability of error will be small the work efficiency will be high. The process of standardization, the model is in fact a kind of knowledge management, knowledge and experience can only turn into something tangible heritage down. In practical work, and constantly explore from the experiences and lessons, rise to the theory as knowledge products, to carry through training and management, which can guide the practice later, an