解决先进的企业文化理念与员工观念相对滞后矛盾初探（Discussion on the contradiction between advanced enterprise culture idea and staff concept）.docVIP

解决先进的企业文化理念与员工观念相对滞后矛盾初探（Discussion on the contradiction between advanced enterprise culture idea and staff concept） The corporate culture of China Telecom Outline can be said to be the embodiment of the essence of humanistic management in the west, from the enterprise mission, strategic objectives, core values, concept of service to the enterprise and the employees conduct, none of the advanced idea of management science, but for an operation of the company is 4 years old state enterprise - China Telecom, the current enterprise culture although the advanced concepts, but the majority of employees do not agree on the advanced cognition, the concept of corporate culture. Through the reflection on the current management experience, we can find the advanced management concept has not yet fully landed, rooting in Zhejiang telecom. Specific performance in a lot of employees idea is relatively backward, but also to varying degrees, stay in the past planned economy era, especially the service consciousness of initiative service consciousness is not strong; the two is the staffs sense of belonging, the cohesion of the enterprise is not strong, many employees have to develop their own occupation career development and enterprise closely together or, say, not to their own future and their job performance, and Zhejiang Telecom linked to the development of a sense of urgency; three is the innovative spirit of employees, work enthusiasm and work to solve practical problems the enthusiasm and sense of responsibility is not fully aroused. As mentioned, a total company in Hangzhou Telecom Branch investigation: our current focus is to highlight the concept of people-oriented. Employee trust is an important resource of the enterprise, the first is to highlight the people love and treat employees, which is the most basic. The loss of this foundation staff, win the market out of the question; the staff work with emotions, how to deal with customers, good service. Analysis of a total of