客房部主管年终工作总结优秀范文（The housekeeping department is responsible for summing up the year-end work）.doc

客房部主管年终工作总结优秀范文（The housekeeping department is responsible for summing up the year-end work） The housekeeping department is responsible for summing up the year-end work First, strengthen communication and coordination with the front office, public relations marketing, engineering, plan of control room maintenance and cleaning work, ensure rooms timely, more visited Shenzhen City, the same grade hotel, continue to learn from the experience of colleagues of the Department are effective rectification, the guest room occupancy rate remained at around 90%, the monthly income increased to more than 1 million 200 thousand, complete operating indicators issued by the hotel. Two, the hotel residents continued to live more, the high rate, recommended by the various departments to collect the views of the guests, the lobby set a series of permanent guest card, registered guests related information, improve the personality and characteristics of the service, for the guests to leave a deep and good impression, with the effect of publicity, the reputation of the guests increase the hotels reputation. Three, strengthening department and other department staff face-to-face communication and coordination of multi coordination meetings, chaired by the Department responsible person, Department staff to attend, let employees do more communication, empathy, to ensure the normal operation of the Department of related work. Four, according to department policy, continue to improve and update the department management system, to achieve clear responsibility to the people, reward and punishment in place, make clear, reasonable and rigorous, operational, so that the staff actively abide by. Five, strengthen and coordinate engineering department regularly, the engineering problems currently existing projects, paint rooms Zhaokai company maintenance projects, wood moldy decayed variant projects and water seepage project, renovation project, the total set of broken mirror glass, (reprinted from