工作总结结尾（Job summary ending）.docVIP

工作总结结尾（Job summary ending） Six, the implementation of service commitments, improve service quality Adhere to the peoples power for the people purpose, the spirit of high quality, convenient and efficient, standardized, sincere service principle, and constantly improve service quality, enhance service awareness, standardize services, adhere to the spirit of doing things, to carry out a series of important initiatives. 1, there are plans to conduct regular service education for employees, and hospitality, manners of civilization, a dignified, neat dress and the establishment of training, a written test pen monthly, occasional spot checks and paper-based checks results are: excellent was 60%, good rate 80%, a pass rate of 100%, the year to found no complaints. 2, continue to adhere to the director of the reception, and in the operating window of the establishment of the customer opinion thin, thus ensuring that the need to understand the existence of the problem and the customer in the first time, do business and customer face-to-face conversation, communication between hearts. 3, increased service to foreign enterprises, timely power to households, and to avoid all hours of work costs, such as sugar mills, garment factories, Hua Sen garment factories and other foreign companies. 4, each plan or unplanned outage related to the timely notification of undertakings, enterprises, units and individuals, major electricity users, foreign enterprises. 5, regularly visit five policyholders, a total of 121 visits throughout the year. 6, outstanding completion of the reception tasks and college entrance examination during the electricity conservation tasks. After the joint efforts of all staff, the service consciousness, service content and service quality have reached a new stage, and established a good social image, which has received favorable comments from all walks of life. Seven, the main problems 1, safety production base is still relatively weak, from seasonal safety insp