秘书基础知识复习纲要-（A review of basic secretarial knowledge）.docVIP

秘书基础知识复习纲要-（A review of basic secretarial knowledge） Section 1 office routine I. work on duty (1) tasks and functions on duty; On duty, the general duty room is set up. There are two types of part-time duty room and full-time duty room on duty room. The main tasks of the duty room are as follows: 1, handle the relevant matters assigned by the leadership 2, after work and during the holiday documents and transaction processing 3, visiting reception work 4. Communicate and communicate with subordinates 5. Remember the events of the day (three entries: telephone records, reception records, diaries on duty) (two) requirements for duty and duty personnel To formulate a strict system of job responsibility duty, do clear responsibilities, reward. The duty officer must do the following: 1, the spirit of service and high sense of responsibility 2, we must be vigilant and abide by the discipline on duty 3, do a good job of confidentiality 4, reception calls, please be enthusiastic 5, we should conscientiously study business knowledge, improve business level 6. Fill in the logbook and do the handover work (three) logbook and shift shift; Fill in the duty diary, should pay attention to the following matters: 1. Fill in the name of the person on duty and the time on duty 2, fill in the duty record, make content concise, language specification, writing clear, without comment, without personal feelings, seeking truth from facts. 3, pay attention to the handover work Two, seal and letter of Introduction Management Seal and a letter of introduction is a sign of all kinds of organizations to contact the outside world and the exercise of authority certificate. (I) chop There are three main departments in charge of the Secretary General: seal unit seal (with seal); the units public reputation; Secretary of department official. Function: (1) sign function (2) authority function (3) legal function. (4) document function (two) a letter of introduction (note three) seal 1, seal. 2. Before