中高层干部核心管理技能——卓越的沟通技巧（Core managerial skills of top and middle level cadres - excellent communication skills）.doc

中高层干部核心管理技能——卓越的沟通技巧（Core managerial skills of top and middle level cadres - excellent communication skills） Core managerial skills of top and middle level cadres - excellent communication skills Curriculum methodology: Lecturer lectures, topic discussions, group exercises, case studies, video analysis, role play, team competitions Curriculum syllabus: Introduction case: a tour by Chen Chen (group discussion) The first: you must know common sense of communication First, the definition and essence of communication Question: whats your understanding of communication? (thinking, questioning, summarizing, explaining) Communication is the process of creating conditions to achieve the goal (using the correct through the 73855 rule) The four major purposes of communication (1, to illustrate things 2, to express feelings, 3, to establish relations, 4, to make an attempt) Two, communication procedures and key points 1, to the purpose of communication, 2 remain open 3, master 4, learn how to listen actively 5, repeat and ask questions 6, reach an agreement Three, the object and channel of communication 1, horizontal communication and vertical communication, 2, one-way communication and two-way communication, 3, formal communication and informal communication Communication Games: painting (one way and two directions) Four, communication barriers The causes of communication disorders (personality, emotions, understanding, mental inertia, skills, etc.) Case: doctoral students to the countryside and farmer exchange scenarios Video: Li Yunlong and Zhao Gangs first meeting How to eliminate communication barriers? Second lecture: five dimensional communication wisdom elements and their combination application I. ability to communicate 1, communication three elements: environment, atmosphere and emotion 2, communication three key: expression, listen and feedback 3, the ten laws of effective communication 4, the Chinese people must communicate the ten unspoken rules well Two, face to