客户工作三季度总结（The customer work summarized in the three quarter）.docVIP

客户工作三季度总结（The customer work summarized in the three quarter） From June onwards, the industry should be to start a busy period, because this a few months performance relative to the first half in terms of progress, but with good results and a distance, so must constantly improve and break it. Therefore I summed up the deficiencies in the months of harvest and existence: (1) learn and harvest Mentality: the first half of the season, depressed mood, no passion and enthusiasm at the beginning, not a psychological change, but after the arrival of June, hope will come. Slowly closing some of the more singular, the intention of customers is also clearly a lot. So in attitude aspect, mood began to calm. Efficiency: the first half of the customers are not many, so the work is not very busy. From June onwards, began to busy orders, delivery, so the efficiency is also improved a lot. Industry knowledge: because of the time and the accumulation of experience, plus the usual communication with industry friends, learn slowly to the relevant industry knowledge. The way people: after the leadership of education and colleagues warned that in some way people learn a lot, know what time what to say and what to do, become calm than before. Sales skills: comparison of the first half of the year, sales skills a lot higher than in the past, and can also meet customer communication problems solved in time, but also know how to convince some of the intention customer turnover. Customer maintenance: for new customers, will follow up and timely communication; for old customers, will be timely to greet and strengthen relationships, let them see my sincerity, enthusiasm, and thoughtful service side. (2) the existing problems and how to improve 1. character: because the character is impatient, not stable, so that customers cant believe my people can do things, so be sure to get rid of impatience problems, to learn to calm, calm. The 2. tone of voice communication: too big, easy to influence othe