涉外秘书语Unit.ppt

Practical English Course for Foreign-oriented Secretary Meeting Seeing Foreign Visitors off Study Objectives 掌握机场接客或送客的英语口语表达 掌握酒店入住和离店的英语口语表达 掌握索赔信与道歉信的英文写法 了解常见的西餐礼仪 Tips for Picking Up Visitors When meeting guests for the first time, it’s of great importance to give the guests a good impression. Here are some tips on picking up guests. Contents Dialogues Susan is now at the airport to pick up her client, Mr. Allen Cole. Since it’s the first time to meet Mr. Cole, Susan is holding a sign saying “Mr. Allen Cole” at the pick-up point. A man walks toward her. Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Useful Expressions Useful Expressions Useful Expressions Useful Expressions Useful Expressions Useful Expressions Sample Writing Sample Writing Sample Writing Sample Writing Sample Writing Sample Writing Sample Writing Sample Writing Sample Writing Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Social Etiquette Social Etiquette Social Etiquette Social Etiquette Sample Part 1 Part 2 Part 3 Part 4 Part 5 Dear Mr. Black Order No. 768197 We have recently received a number of complaints from customers about your ball-pens. The pens are clearly not giving satisfaction and in some cases we have had to refund the purchase price. The pens complained were about the batch of one thousand supplied to our order No. 768197 of 12th April. This order was placed on the basis of a sample pen left by your representative. We have ourselves compared the performance of this sample with that of a number of the pens and there is little doubt that many of them are faulty. Some of them leak and others fail to write without rubbing. Sample Part 1 Part 2 Part 3 Part 4 Part 5 The complaints received relate only to pens from the batch referred to. Ball-pens supplied before these have always be