公关与社礼仪 复习资料.doc

“公关与社交礼仪”复习资料 第一章、公关礼仪总论 1、了解公关礼仪的基本涵义； 2、理解公关礼仪与其他学科的关系； 3、掌握公关礼仪的特征、作用、原则。 第二章、仪容仪态礼仪 1、了解仪容、仪态的含义； 2、掌握仪容、仪态的相关要求； 3、掌握运用仪容、仪态的礼仪技巧； 4、理解体语的含义； 5、理解界域与界域礼貌。 第三章、服装礼仪 1、了解服装种类与着装原则 2、掌握色彩与服装的选择 3、掌握体型与服装的选择 4、掌握男士西装着装礼仪 5、掌握女士西装套裙着装礼仪 5、掌握饰品的选择与佩戴 第四章、语言交际礼仪 1、了解交谈的涵义； 2、掌握交谈的基本要求； 3、了解交谈的礼仪的通则； 4、掌握交谈礼仪的技巧； 5、掌握礼貌用语。 第五章、见面礼仪 1、了解各种见面礼仪的基本涵义；掌握各种见面礼仪的基本要求；学会运用各种见面礼仪的基本技巧。 for examination and approval, to return part or all of the loan in advance. 5.8 contract contract specific requirements: first, the borrower and other clients; Second, loan person double charge and other parties signed a contract with the borrower and agent signature of contract; Third, customers signed loan contract, contract of natural person, must be checked and fingerprinted by himself, you may not use personal name instead be signed, shall not authorize others to sign; Four, the pledgor, mortgagor due to special reasons not to sign the contract, may authorize others to sign the contract and retained after the notary notarized power of Attorney (parties abroad, outside the territory of China sent or delivered by a power of attorney shall be certified by the notary public of the country, and certified by the Embassy or Consulate in the country). Agent required to audit mandates are clear, the content is complete (a power of Attorney sample record form five), whether the expiration date within PART_STORE_00102). Rule2 2nd set of goods was moved to the 2nd from the left the cage inside the vehicle Click on smart properties of oriented window screen to the right of [login rule] the period of validity, and audit the original identity card of the authorized person, and keep copies. Contracts signed by the authorized person authorized, in the signature bar marked authorized person, and signed by the authorized persons name; Five, contract signing and client identity, signature, fingerprint is clear; Six, fill in the contract specification subject to change should be stamped with the account mana