ManagingConflictsofInterest分析.pptVIP

Managing Conflicts of Interest Definition - Conflict a process which begins when one party perceives that the other is frustrated, or is about to frustrate, some concern of his (or her). Thomas, 1976 in BH p634 Exercise Clients – who is affected? Actors – who are the leading players (individuals, groups and institutions) Transformations (what is the content and process? What is the ground that is being fought over?) World-view – what is the wider perspective Organisation – what are the organisational and coordinative implications Environment – what are the characteristics of the environment in which this is played? What are the conflicts interests? How are they manifested (feelings behaviour)? How would the conflicts normally be resolved? How do you think the participants perceive the resolutions in terms of degree of satisfaction ? Organisational policy and practice on conflict management What would be the content and coverage of an organisational policy on conflict management? What policy areas? What norms and expectations in terms of behaviour? Factors influencing the manner of resolution Organisational climate culture Habituation, custom practice, status quo Personal or political interests Presence or absence of systems, policies procedures for managing conflict Individual skill in conflict handling Willingness to compromise Attitudes towards conflict A way of life War (…alls fair in love …..) Attrition Coup de grace Competition (…well see who gets there first) Avoidance (…leave well alone) Accommodation (…no, after you) Compromise (…split the difference) Collaboration (…lets work this out together) BH pp 564-656 Conflict and interpersonal communication Raw, coercive, physical power Conflict as a mediated process of social interaction Individual processes (aggressive and polite communication, conflict handling, competence) Ways of thinking about it (roles identities, institutional pressures, cultural and organisational constraints, ethical bou