湖南英语导游问题（原创）.ppt

Questions and Answers on Normal Services of Tour Guides and on Ways of Solving Special Problems;1. How would you respond to the incident that your guest and you have arrived at the airport but the local guide is not there meeting you?;2. You get an urgent call for you to meet a group at Hongqiao Airport at 3 pm and the driver is already there. What would you do when you arrive at the airport?;3. A group from the United States has just arrived at Pudong International Airport. What would you do when the tour leader told you that a piece of luggage was missing?;4. What would you do when the tour leader asked you to add on a new program like Xintiandi?;5. What would you say before you let the guests get off the coach for a tour of the attraction?;6. What would you do to take care of carsick guests?; 7. What would you do when the guests requested to move from a 3-star hotel to a 4-star hotel?; 8. How would you respond to the architects who would like an add-on visit to Zhujiajiao for its traditional architecture?; 9. How would you respond to the incident that a guest from the group had to cut short his tour because of urgent call at home? ; 9. How would you respond to the incident that a guest from the group had to cut short his tour because of urgent call at home? ; 10. The tourists of a group request some tome before that the Western food meal previously reserved for them should be changed to a Chinese food meal, how should the local guide deal with the request?; 5. How would you respond to the incident that a guest from the group had to cut short his tour because of urgent call at home? ;6. How would you respond to the incident that a guest suddenly fell seriously ill and had to be hospitalized?;7. How would you respond to the request of moving from the assigned room to a room with a river view?;8. How would you respond to the incident that you got to know just before the dinner that a guest from the group is a Muslim?;9.