有效沟通巧 答案.doc

学习课程：有效沟通技巧 单选题 A? 下达过于抽象的命令 B? 应下达命令足以证明自己权威 C? 不要经常变更命令 D? 以上都不是 A? 思想 B? 信息 C? 情感 D? 以上都不是 A? 从感情的方向去沟通 B? 语速不一定要比较快 C? 不一定要有计划 D? 回答一定要准确 A? 请问一下会议结束了吗？ B? 请问去上海有哪些航班？ C? 你对我公司有什么看法？ D? 这个问题你认为如何解决比较好？ A? 属性 B? 利益 C? 作用 D? 互补 A? 表达型人士 B? 支配型人士 C? 和蔼型人士 D? 分析型人士 A? 双方说明各自所担心的问题 B? 积极去解决问题 C? 对事对人揭短指责 D? 达成双赢的协议 A? 事事请示 B? 尊重吹捧 C? 积极越权 D? 敢于直言 A? 自己知道，别人也知道 B? 自己不知道，别人知道 C? 自己知道，别人不知道 D? 自己和别人都不知道 A? 一边听一边与自己的观点进行比较进行评论 B? 边听边想自己的事情 C? 设身处地聆听 D? 选择性地聆听 A? 你可以再解释的清楚一点吗 B? 能谈谈你对这件事情的看法吗 C? 难道你不认为这样是不对的吗 D? 你能不能说的再详细一点 A? 要求下属立即服从 B? 凡事喜欢参与 C? 想象力丰富缺乏理性思考 D? 是方法论的最佳实践者 A? 用准确的专业术语 B? 多用眼神交流 C? 少做计划少用图表 D? 不要太快切入主题 A? 强硬的态度 B? 对琐事不感兴趣 C? 是方法论的最佳实践者 D? 要求下属立即服从 A? 给对方提建议 B? 表彰对方 C? 对他人言行的解释 D? 鼓励对方 for examination and approval, to return part or all of the loan in advance. 5.8 contract contract specific requirements: first, the borrower and other clients; Second, loan person double charge and other parties signed a contract with the borrower and agent signature of contract; Third, customers signed loan contract, contract of natural person, must be checked and fingerprinted by himself, you may not use personal name instead be signed, shall not authorize others to sign; Four, the pledgor, mortgagor due to special reasons not to sign the contract, may authorize others to sign the contract and retained after the notary notarized power of Attorney (parties abroad, outside the territory of China sent or delivered by a power of attorney shall be certified by the notary public of the country, and certified by the Embassy or Consulate in the country). Agent required to audit mandates are clear, the content is complete (a power of Attorney sample record form five), whether the expiration date within PART_STORE_00102). Rule2 2nd set of goods was moved to the 2nd from the left the cage inside the vehicle Click on smart properties of oriented window screen to the right of [login rule] the period of validity, and audit the original ident