汽车维修保养业存在的问题与改进.docVIP

毕业设计（论文） 作 者： 学 号： 系 部： 专 业： 汽车技术服务与营销 题 目： 汽车维修保养业存在的问题与改进 指导者： 评阅者： 2012年 月 毕业设计（论文）中文摘要 汽车维修时汽车售后服务至关重要的一环,汽车维修服务变得越来越重要并逐渐成为汽车4S店的主要利润来源.随着汽车售后市场的发展,私家车主对爱车的重视,使汽车售后服务真正的发挥其独特的作用,推动汽车行业良好健康的发展,也为汽车4S店或汽车维修保养类企业的长期发展奠定了坚实的基础.本文通过对我国汽车保有量、维修保养水平和服务意识等方面的现状进行分析研究,从中发现市场秩序混乱、人员素质产品质量有待提高、法律、法规不健全一系列问题,针对问题提出一些改进的措施。并对我国汽车维修保养业向、维修保养人员高素质化、维修保养管理电脑化和故障诊断专家化的发展趋势做出了简要分析。 关键词： 维修接待 问题 改进 毕业设计（论文）外文摘要 Title：Auto maintenance reception problems existing in the course of and improvement Abstract： Car maintenance Shi car after-sales service critical of a ring, car maintenance service became increasingly important and gradually became car 4S shop of main profit sources. as car sales Hou market of development, car main on car of attention, makes car after-sales service real of play its unique of role, promote car industry good health of development, also for car 4S shop or car maintenance maintenance class enterprise of long-term development lay has solid of Foundation. this by on in China car maintains volume, and Level of maintenance and service awareness of present situation analysis, identify market disorder, people, quality product quality needs to be improved, inadequate laws and regulations questions, some measures for improvement against the problem. And on the automobile maintenance industry, maintenance personnel, repair and maintenance of high-quality management and maintenance of computer management made a brief analysis of the development trend of the computer. Keywords： maintenance reception question improvemen  目录 1引言 ………………………………………………………………………………………1 2.我国汽车维修保养业的形成与发展 ………………………………………………………2 2.1我国汽车维修保养业的起步与建设阶段…………………………………………………2 2.2我国汽车维修保养业的发展阶段………………………………………………………2 2.3我国汽车维修保养业的全面形成和发展阶段……………………………………………3 3我国汽车维修保养业的现状 ……………………………………………………………4 3.1汽车保有量快速增长，汽车维修行业前景乐观…………………………………………4 3.2高科技含量加大，维修实力增强…………………………………………………………4 3.3起步晚，基础薄弱