research on explicit and tacit knowledge interaction in software process improvement project研究显性和隐性知识交互软件过程改进项目.pdfVIP

Journal of Software Engineering and Applications, 2011, 4, 335-344 335 doi:10.4236/jsea.2011.46038 Published Online June 2011 (http://www.SciRP.org/journal/jsea) Research on Explicit and Tacit Knowledge Interaction in Software Process Improvement * Project 1,2 1 1 1 Jiangping Wan , Dan Wan , Weiping Luo , Xiaoyao Wan 1Faculty of Business Administration, South China University of Technology, Guangzhou, China; 2Institute of Emerging Industriali- zation Development, South China University of Technology, Guangzhou, China. Email: {scutwjp, dandanwan42}@126.com, luoweiping18@139.com, 294663012@ Received May 19th, 2011; revised June 5th, 2011; accepted June 13th, 2011. ABSTRACT This research develops a knowledge model for Software Process Improvement (SPI) project based on knowledge crea- tion theory and its twenty-four measurement items, and proposes two hypothesizes about the interaction of explicit knowledge and tacit knowledge in SPI. Eleven factors are extracted through statistical analysis. Three knowledge- creation practices for capturing tacit knowledge contribute greatly to SPI, which are communication among members, crossover collaboration in practical work and pair programming. Two knowledge-creation practices for capturing ex- plicit knowledge have significant positive impact on SPI , which are integrating project document and on-the-job train- ing. Ultimately, suggestions for improvement are put forward, that is, encouraging communication among staff and integrating documents in real time, and future research is also illustrated. Keywords : Knowledge Creation, Software Process Improvement, Explicit Knowledge, Tacit Knowledge, Communication, Document 1. Introducti