从全面品质管理(tqm)看技职教育（Looking at technical vocational education from the perspective of total quality management (TQM)）.doc

从全面品质管理(tqm)看技职教育（Looking at technical vocational education from the perspective of total quality management (TQM)） Looking at technical vocational education from the perspective of total quality management (TQM) I. Preface The so-called total quality management is to upgrade the quality to the management level, to meet the customer as the ultimate goal, which means to run enterprises with quality, to create a new corporate culture. School is the impetus of social progress, is on the occasion of the education reformation are rising, if can make the vocational education system combined with corporate culture, a gradual introduction of TQM concept, the application of quantitative methods and management of human resources planning, will enable students to develop students potential, easy to adapt to social change and transformation society; can make teachers have the professional ability to keep pace with the times, and are highly teaching enthusiasm; further to improve the process of school organizational effectiveness, benefit. Therefore, how to promote the performance of technical and vocational education, properly plan campus culture, and make it possible to comprehensively promote quality management in technical and vocational education will be a subject worthy of discussion. Two, the connotation of quality The true meaning of quality (Quality) lies in understanding the customer, meeting the customers needs and satisfying the customer. So, customer satisfaction is the synonym of quality. Therefore, the development process of quality can be discussed from three aspects: First, from the historical point of view of quality, from the micro level of past work, foreman, inspector, quality management to the macro level of comprehensive quality assurance (TQA) in 1980s. Two, from the perspective of quality: quality is through inspection, manufacturing, design, management, habits and so on. Three, from the quality system: from the earliest inspection system (Quality Inspec