barriers to participation in a patient satisfaction survey who are we missing参与障碍病人满意度调查我们是谁失踪.pdfVIP

Barriers to Participation in a Patient Satisfaction Survey: Who Are We Missing? ` 1 1 2,3 ´ 4 1 Angele Gayet-Ageron *, Thomas Agoritsas , Laura Schiesari , Veronique Kolly , Thomas V. Perneger 1 Division of Clinical Epidemiology, Department of Community Health and Medicine, University of Geneva, University Hospitals of Geneva, Geneva, Switzerland, 2 Quality ` of Care Service, University of Geneva, University Hospitals of Geneva, Geneva, Switzerland, 3 Quality of Care Unit, Hospital Sirio-Libanes, Sao Paulo, Brazil, 4 Office of Mediation, University Hospitals of Geneva, Geneva, Switzerland Abstract Background: A common weakness of patient satisfaction surveys is a suboptimal participation rate. Some patients may be unable to participate, because of language barriers, physical limitations, or mental problems. As the role of these barriers is poorly understood, we aimed to identify patient characteristics that are associated with non-participation in a patient satisfaction survey. Methodology: At the University Hospitals of Geneva, Switzerland, a patient satisfaction survey is regularly conducted among all adult patients hospitalized for .24 hours on a one-month period in the departments of internal medicine, geriatrics, surgery, neurosciences, psychiatry, and gynaecology-obstetrics. In order to assess the factors associated with non- participation to the patient satisfaction survey, a case-control study was conducted among patients selected for the 2005 survey. Cases (non respondents, n = 195) and controls (r