live800系统faq（Live800 system FAQ）.docVIP

live800系统faq（Live800 system FAQ） Live800 system FAQ I. General Questions 1. what is concurrent number? Concurrent numbers refer to the number of customers that the same company can log in to the Live800 system at the same time. As a company may have 5 customer service, customer service staff each have a login ID and password, 2 is the number of concurrent to the company, if there are 2 customer service staff logged in the Live800 system, the other is the customer service personnel are not logged in, unless a customer service staff to log out. 2. what is the response? Response refers to the actual number of conversations accepted by the customer service. * if the visitor clicks on the dialogue icon, asks for a dialogue, and the customer receives the dialogue, it is answered once; and if the customer does not accept the dialogue, it is not answered at once. * if the customer service is active, no matter whether the dialogue is successful or not, it is a response. * if the customer service invites the dialogue and the visitor accepts the invitation to talk to the customer service, it is counted as a response; if the visitor fails to accept the invitation or refuses to invite it, there is no answer. 3. how many customer services can a company create? Currently, Live800 allows companies to create 5 times as many customer requests as they do. If the number of concurrent is 2, you can create 10 customer service. Does the 4. Live800 system affect the speed of the site? Cant。 Live800s code added to the companys Web site has only a short script, and does not run until the companys web page is fully loaded, so it does not affect the companys website. Does the 5. Live800 system affect the security of your site? Cant。 Live800 provides professional online real-time communication service for the website, and does not bring security problems. Please feel free to use it. Two, common problems of operation 1. why visitors can not open the customer service push page? If a visitor brows