emotional competence framework Businessballs（情感能力框架Businessballs）.pdf

The Consortium for Research on Emotional Intelligence in Organizations EI Framework 1 ( ) The Emotional Competence Framework SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management); Spencer and Spencer, Competence at Work; and top performance and leadership competence studies published in Richard H. Rosier (ed.), The Competency Model Handbook, Volumes One and Two (Boston : Linkage, 1994 and 1995), especially those from Cigna, Sprint, American Express, Sandoz Pharmaceuticals; Wisconsin Power and Light; and Blue Cross and Blue Shield of Maryland. Much of the material that follows comes from Working with Emotional Intelligence by Daniel Goleman (Bantam, 1998). Personal Competence SELF - AWARENESS Emotional awareness : Recognizing oneís emotions and their effects. People with this competence: • Know which emotions they are feeling and why • Realize the links between their feelings and what they think, do, and say • Recognize how their feelings affect their performance • Have a guiding awareness of their values and goals Accurate self-assessment : Knowing oneís strengths and limits. People with this competence are: • Aware of their strengths and weaknesses • Reflective, learning from experience • Open to candid feedback, new perspectives, continuous learning, and self- development • Able to show a sense of humor and perspective about themselves Self-confidence : Sureness about oneís self-worth and capabilities. People with this competence: • Present themselves with self-assurance; have ìpresenceî • Can voice views that are unpopular and go out on a limb for what is right • Are decisive, able to make sound decisions despite uncertainties and pressures The Consortium f