House of Quality Iowa State University（爱荷华州立大学的质量）.pdfVIP

Jennifer Tapke I E 361 Allyson Muller Greg Johnson Josh Sieck House of Quality Steps in Understanding the House of Quality House of Quality Steps in Understanding the House of Quality Introduction Every successful company has always used data and information to help in its planning processes. In planning a new product, engineers have always examined the manufacturing and performance history of the current product. They look at field test data, comparing their product to that of their competitor’s product. They examine any customer satisfaction information that might happen to be available. Unfortunately, much of this information is often incomplete. It is frequently examined as individual data, without comparison to other data that may support or contradict it. By contrast, Quality Function Deployment (QFD) uses a matrix format to capture a number of issues that are vital to the planning process. The House of Quality Matrix is the most recognized and widely used form of this method. It translates customer requirements, based on marketing research and benchmarking data, into an appropriate number of engineering targets to be met by a new product design. Basically, it is the nerve center and the engine that drives the entire QFD process. According to Hauser and Clausing, it is “a kind of conceptual map that provides the means for interfunctional planning and communication.” There are many different forms of the House of Quality, but its ability to be adapted to the requirements of a particular problem make it a very strong and reliable system to use. Its general format is made up of six major componen