Service Parts Management 2013 PTC（服务部分管理2013 PTC(列车自动控制系统)）.pdf

June 2013 Service Parts Management 2013: Align Planning and Forecasting Analyst Insight with Efficient Resolution Aberdeen’s Insights provide the The relationship between a plan and execution often does not lead to a analyst’s perspective on the research as drawn from an successful outcome. Service execution is no different; organizations search aggregated view of research for the data and insight to improve visibility into future demand in order to surveys, interviews, and ensure the right parts are available with the right team in place to deliver data analysis. that part to the right customer in order to resolve issues. In March and April 2013, Aberdeen surveyed 167 manufacturing and service organizations and highlighted the key trends in regard to service parts management. This Analyst Insight will highlight the best practices in regard to service parts planning, forecasting, inventory management, and parts delivery. Top performing organizations have been able to efficiently manage service parts inventories and deliver these parts to customers within service level agreements (SLAs) while bolstering margins for the overall organization. Service Parts Differentiation The customer has been at the forefront of service for years; this still is the Aberdeens 8th Annual CSO main driver for many operatio