成功销售,七招解决客户质疑（Successful sales, seven strokes to resolve customer queries）.docVIP

下载本文档

0
0
约1.05万字
约 7页
2017-09-03 发布于河南
举报
版权申诉

成功销售,七招解决客户质疑（Successful sales, seven strokes to resolve customer queries）.doc

1、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。。
2、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
3、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
4、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
5、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
6、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
7、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

成功销售,七招解决客户质疑（Successful sales, seven strokes to resolve customer queries）

成功销售,七招解决客户质疑（Successful sales, seven strokes to resolve customer queries） In the sales presentation, the salesperson often meets the customers question. The non professional salespeople will treat the challenged customer as either an enemy or an awkward customer. In fact, this is wrong, as the saying goes: do not buy applause. If a potential customer has no questions about the salespersons sales presentation, he probably wont be a salespersons customer if he doesnt know the product. If he keeps silent in the statement of our salesman, he concludes, Im not interested in your business.. Or: lets talk about it later. Or: well look into it. Therefore, professional sales staff meet customers question, that they will welcome all customers questioned to the customer, and reflect on the words: for example, I fully understand your meaning, I have the same feeling; Im glad you mentioned this point, Mr. Huang Dehua; this is indeed a wise comments, Mr. Huang Dehua, I understand your question. Because they think that the customer questioned, it shows that customers are interested in sales statements. Our sales staff to completely understand and correctly handle customer concerns, because it is close to the successful conclusion of the only proper course to take. At the same time, salespeople should regard customer questioning as an opportunity for sales success, because the customers query raises sales opportunities when responding to questions that are appropriate. Study on the United States sales master professor Ronald Marcos suggests that when customers have questioned, the success rate of sales of 66%, sales of 14% sales renegotiation, the failure rate was 20%; and when the customer does not questioned, the success rate of sales of 54%, sales of 21% sales negotiation, a failure rate of 25%. The so-called question is the customer raises any concern or problem. Some books are called objections. It includes customer objections, doubts, misunderstandings and cold talk. Among t