根本原因分析 阿波罗法.pptVIP

Maintenance-Technology Net work Meeting Langkawi, June 4, 2002 Root Cause AnalysisApollo Methodology根本原因分析 阿波罗法  * Why RCA ?????……..Prevailing most common industrial situation 为何RCA？？？？？………广泛适用 To implement a process and culture for improving and sustaining the maintenance performances of our assets. 实施一种流程和文化，改善并维护我们的资产运营。 WHY RCA ??…为何应用RCA？？… Am I responsible ??..我有责任吗？？ Every member of our production and manufacturing teams is responsible for reliability improvement. 对于提高可靠性，所有生产制造团队成员匹夫有责。 Why RCA … Contd.. ? RCA为何环环相扣？ RELIABILITY 可靠性 TIMELY PROCUREMENT 购买及时 CULTURE文化 SYSTEMS系统 RCA LUBRICATION 润滑剂 SKILL/TRAINING MOTIVATION技巧/培训和激励 QUALITY OPERATION 质量操作 QUALITY SPARE PARTS品质部件 PLANNED PREVENTIVE MAINTENANCE计划预防性维护 CBM Important link in reliability chain可靠性链上的重要环节 TWO TYPE OF PROBLEMS两种问题 A PROBLEM RECOGNISED (DEFINED) IS A PROBLEM HALF SOLVED 发现问题是解决问题的一半 Rule-Based Problems规则性问题 Based on a convention or set of rules which dictate a single right answer.基于某种惯例或规则，且答案唯一。 - If you run a red light, the rule says you can be fined根据规则，运行红灯将被罚款。 - Written procedures demand compliance.遵守已成文之规定。 Event-Based Problems突发性事件问题 Based on the law of cause and effect where there are many possible solutions.基于因果关系法则，发现多种解决方案。 - Why did the pump fail?泵为何停止工作？ - How do I prevent accidents?怎样避免事故？ IN-EFFECTIVE PROBLEM SOLVING 无效解决方式 Ignore problem definition忽略问题定义 - solution Oriented偏重解决方案 - belief Problem is obvious认为问题显而易见 Fill out report forms填写汇报表 - Problem is solved when we : Check the boxes ; Fill in the blanks ; categorize当我们做了标记，填完空格，分类之后，问题就解决了。 Tell stories叙述 - Sequence of events事情进展 - Focused on the actions注重行为 - Categorical thinking绝对性思维 ROOT CAUSE ANALYSIS根本原因分析 EFFECTIVE PROBLEM SOLVING DEFINED 有效问题解决方式 Appreciative understanding有价值的理解 - Diversity of thought is valuable多样性思维最具价值 - Abandon right answer mind set改变一味追求