2014年侵害消费者权益典型案例及分析(二)（Typical cases and analysis of infringement of consumer rights in 2014 (two)）.docVIP

2014年侵害消费者权益典型案例及分析(二)（Typical cases and analysis of infringement of consumer rights in 2014 (two)） Typical cases and analysis of infringement of consumer rights in 2014 (two) Sichuan Economic Daily News (reporter Han Xun) in 2014, 11529 consumer complaints city case organizations at all levels accepted, among the top five complaints of goods and services are: communications products, clothing shoes and hats, automobiles and auto parts, building materials, home decoration. Along with the growth of car ownership, car maintenance service and customer service complaints also increased year by year, and in October 1, 2013 the implementation of the family car repair, replacement, return the liability provisions (car three pack implementation, the new regulations) auto parts products consumer awareness of rights and the rights to improve the ability of association. In 2014, the citys Consumers Association accepted 650 complaints about automobiles and parts, up 31% from 496 in 2013. Among them, the automobile and parts quality, after-sales service and contract disputes accounted for 542, accounting for 83.38% of the total auto and parts complaints. Case one: mistakenly buy second-hand bubble car Consumers Association for a refund [case introduction] February 26, 2014, who lives in Sichuan Jiangyou Xianghe Road residential consumers to Chen Chengdu consumer complaints, he purchased a TOYOTA Camry 240 second-hand car in Chengdu City Service Co. Ltd. a second-hand car in January 2, 2012, a one-time payment of 188 thousand yuan. Merchants said on the spot, this car has no major accidents, major collisions, no blisters, no fire, etc. and written into the contract. After consumers in use was found inside the wet mud taste, unable to release the handbrake, the tank cover can not be opened, the tail box cover can not be opened, the engine burst jitter and other abnormal, December 2013 consumers in Qinhuangdao 4S shop maintenance found businesses to hide the car was the fact that m