Clerk of College Students Internship Report January 2013（2013年1月职员的大学生实习报告）.docVIP

Clerk of College Students Internship Report January 2013 1. Responsible for front desk hotline answer phone adapter, do inquire Important carefully recorded and communicated to the relevant personnel, omissions, delays; 2. Responsible for the reception of visitors and customers, the basic advice and introductions, strict implementation of the company’s hospitality services specification, maintain good courtesy; Phone customer complaints in a timely manner to fill in the registration form, and convey to the customer service team for the first time, regular customer complaint records su