酒店礼宾英语.doc

重要词汇 礼宾部 Concierge 行李生 Bell man / Bell boy 门童 Doorman 行李 Luggage / Baggage 行李架 Luggage rack 行李存放处 Luggage Depository 行李车 Baggage trolley 司机 Driver 导游 Tour guide 电梯 Elevator 洗手间 Toilet 机场 Airport 火车站 Railway station 商场 Shopping center 超市 Super market 小费 Tip 雨伞 Umbrella 接机服务 Pick-up service / Limousine service 行李寄存 Check baggage 叫早服务 Morning call 贵重物品 Valuables 易碎物品 Fragile objects 自助早餐 Buffet breakfast 往前直走 Straight on 常用词汇 五星级酒店Five-star hotel 前厅部 Front office department 总台 Reception / Front desk 总机 Operator / Service center 商务中心 Business center 票务 Ticket service 游泳池 Swimming pool 怡湖园西餐厅 / 西餐厅 Lakeside Café / Western restaurant 明珠中餐厅 / 中餐厅 Powerlone Pearl Restaurant / Chinese restaurant 大堂吧 Lobby lounge? /? 医务室 Clinic Room 桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon 宝龙会 Powerlong Club 多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room 停车场 Parking lot 总经理 General manager / 经理 Manager 大堂副理 Assistant manager [AM] 宾客关系主任 Guest relation officer [GRO] 主管 Director / 领班 Supervisor 楼层服务员 Room boy / Room waiter 总台接待 Receptionist? /? 维修人员 Repairman 换钱change money 明信片postcard 洗衣袋Laundry bag 小心轻放Handle with Care ?/?? 请勿倒立Keep Top Side Up 常用句子 Are these your baggage? 这些是您的行李吗？ Is this everything, sir？ 这是全部东西吗，先生？ May I take them for you? / Let me help you with your luggage. 我来帮您拿好吗？ / 让我来帮您拿吧。 I hope Im not disturbing you. 我希望没有打扰您。 Just a moment, madam. Ill bring them to you right away. 等一会儿，夫人。我马上送来。 The bellboy will show you to your room, sir. 先生，行李生会送您到房间的。 Here is your room key. 给您房间钥匙。 You may[can] leave your luggage in the Concierge. 您可以把行李放在礼宾部。 Would you like to check your luggage here? 您要寄存行李吗？ Don’t worry, your luggage will be sent