on quality management in colleges and universities to explore the use of the balanced scorecard（质量管理在高校探索平衡计分卡的使用）.docVIP

On quality management in colleges and universities to explore the use of the Balanced Scorecard Abstract: In tertiary education, use of BSC is different from the use in the enterprise, its main importance is to the customer, the contents of the procedures and aspects of learning and growth indicators, can weaken the financial aspects of the appropriate indicators, also can increase colleges and universities measure other indicators. The use of the Balanced Scorecard strategic management approach can bring to colleges and universities. Keywords: Balanced Scorecard, institutions of higher education, strategic management A preliminary understanding of the balanced scorecard Balanced Scorecard from Kaplan from Harvard University and Nolan tons of research, they believe that the Balanced Scorecard must answer the following four areas: (1) Finance: The Balanced Scorecard indicators in this regard must be replied: “We are what our shareholders?” (2 customer area: This area must be answered: “we can do for our customers?” (3 internal process indicators: this area must answer “how can we optimize our program? “(4 learning and growth: the indicator must answer:” How can we maintain our ability to change and improve? “ Balanced Scorecard mainly to the organization’s mission and strategy into a coherent system of performance appraisal measure, the complex and general concepts into precise objectives in order to seek financial and non-financial measures, between short-term and long-term goals, behind and ahead, and between external and internal performance balance. So far, Fortune 500 companies in more than 80% of the enterprises in the management of the introduction of BSC, as an independent consultant to Schneiderman observed over the past ten years in evolving the scorecard. He concluded: “balanced scorecard” of the word in a different enterprise to understand may be inconsistency, which is the need to consider different things caused, he found tha