东财10秋学期《客户关系管理》在线作业二(More than 10 autumn term customer relationship management online homework two).docVIP
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东财10秋学期《客户关系管理》在线作业二(More than 10 autumn term customer relationship management online homework two)
东财10秋学期《客户关系管理》在线作业二(More than 10 autumn term customer relationship management online homework two)
More than 10 autumn term customer relationship management online homework two
A RadioButtonList
Operation of 1. old business () is one of the main factors.
A. potential customers
B. new customers
C. old customers
New customers D. new business
Answer: D
2. CRM of data warehouse, data warehouse system is mainly composed of two parts ().
A. production system and sales system
B. customer and customer analysis system design system
C. construction of data warehouse and data warehouse
D. data is accurate and key customer finding
Answer: C
3. service enterprises is one of the factors (on).
A. new customers
B. old customers
C. potential customers
D. customer loyalty
Answer: B
The following 4. options, the technical background of the data mining is the description of the error ().
A. data mining is AI (Artificial Intelligence) into the practical application of
B. is not able to support data mining
C. combines data warehouse, OLAP, data mining, analysis of environment of enterprise decision
D. data mining technology includes three main parts: Algorithms and techniques, data modeling, ability
Answer: B
The 5. basic components of data warehouse, data source () responsible for change perception occurs, and extract data according to the requirements of data warehouse.
A. integrated device
B. monitor
C. data warehouse
The D. client application
Answer: B
6. although the behavior and the social environment of the customer related, but data mining is a technology, it will not be affected by the influence of the social background. This is ().
A. right
B. error
C. not sure
D. depending on the circumstances.
Answer: B
7. predictions of this analytical method is ().
A. to predict future unknown variables
Decide what will happen with B.
That way C. decides the result of data mining
D. determine the number of categories
Answer: A
The data warehouse (8.), the end user data in the data warehous
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