临危不乱 巧解情景应变题（To solve the problem of strain unruffled scene）.docVIP

临危不乱 巧解情景应变题（To solve the problem of strain unruffled scene） To solve the problem of strain unruffled scene Jia Min teacher in January 12, 2014 A scene strain the difficulties 1. do not know how to solve the contradictions and conflicts. 2. the logical answer is not strong enough. The first part of the necessary knowledge What is the strain capacity The candidates in the face of some unexpected situations (contradictions, conflicts, difficulties etc.) the performance (facial expressions, body movements, effective measures). Check the resilience of the way 1. test pressure (the examiner sigh? Frowning? Whisper? Table, chair, paper, pen is not complete? Women wear high heels down?) The 2. scenario strain problem (1) tourism organizations to a scenic spot investigation, tourists told reporters reflect charges scenic spot, while a reporter on the scene. How do you as a tourist bureau staff? (2) on the price ladder charges to the hearing, you as the organizer, the reporter asked you first, the hearing is the default, a mere formality, how do you face? (3) the things in the hotel fell out in front of hotel guests, said one to take, take the time to call the guest to confirm. Now someone to get something, but the guests call, and take things again in a hurry, what do you do now? The second part high cracking techniques The first step to grasp the key words (identity, purpose, contradictions, difficulties and setbacks and problems) The second step to clear the core goal, put forward the overall idea and principles (Essay) The third step on the overall plan, puts forward the principles of 3-4 key measures Key: one method is dead, is living, and subject to the combination of methods Key two: proposed solutions must have a sense of the scene The third part Zhenti exercises (1) tourism organizations to a scenic spot investigation, tourists told reporters reflect charges scenic spot, while a reporter on the scene. How do you as a tourist bureau staff? The first step to grasp the