团队管理(英文).pptVIP

Teams and Teamwork for the 21st Century Tuckman’s Five-Stage Theoryof Group Development Tuckman’s Five-Stage Theoryof Group Development (continued) Teams The Evolution of a Team A work group becomes a team when: Leadership becomes a shared activity. Accountability shifts from strictly individual to both individual and collective. The group develops its own purpose or mission. Problem solving becomes a way of life, not a part-time activity. Effectiveness is measured by the group’s collective outcomes and products. Types of Work Teams Advice teams (help broaden information base for managerial decisions). Production teams (perform day-to-day operations). Project teams (apply specialized knowledge for creative problem solving). Action teams (collection of highly-co-ordinated specialists who exhibit peak performance on demand). Team Effectiveness Team Effectiveness Criteria Performance- Team output meets users’ expectations. Viability- Members satisfied with team experience.- Members willing to continue contributing to team effort. Characteristics of an Effective Team Clear purpose Informality Participation Listening Civilized disagreement Consensus decisions Open communication Clear roles and work assignments Shared leadership External relations Style diversity Self-assessment Why Work Teams Fail Mistakes typically made by management Teams cannot overcome weak strategies and poor business practices. Hostile environment for teams (command-and-control culture; competitive/individual reward plans; management resistance). Teams adopted as a fad, a quick-fix; no long-term commitment. Lessons from one team not transferred to others (limited experimentation with teams). Vague or conflicting team assignments. Inadequate team skills training. Poor staffing of teams. Lack of trust. Why Work Teams Fail (continued) Problems typically experienced by team members Team tries to do too much too soon. Conflict over differences in personal work styles (and/or personality conf