旅游英语问答题.docVIP

1.Points for Bellman Service 1. Be energetic and in high spirit; 2. Be polite to the guests; 3. Speak with sweet average voice; 4. Follow the guest on the way (客人优先); 5. Ready to help the guests; 6. Leave in time after service. 3.The Four Most Famous Chinese Cuisines The Chuan ( Sichuan ) Cuisine, Yue ( Guangdong ) Cuisine, Huaiyang Cuisine and Lu ( Shandong ) Cuisine are ～. what is a Menu? Menu is the dishes including stable food and non-stable food listed on a piece or pieces of paper to inform what are served, which is made for the diners to order at a restaurant or hotel, either in black and white or colored. 5.How to Host a Dinner 1. Reserve a table in advance; 2. Invite guests; 3. Arriving earlier than quests; 4. Deliver a speech ( be modest to Chinese but honest to foreigners about the dinner) for dinner; 5. Guest first to take food ( never to take the lead for any dish); 6. Inviting guest with newly served dish; 7. Put down chopsticks after guests only; 8. No leaving before the guests; 9. Finish the banquet tactfully; 10. Check the bill ( no bargain in face of the guest). How to Stay in a Hotel 1. Arrive in time to check in or with traveling information; 2. Keep a name-card of the hotel; 3. Study the emergency map; 4. Only turn on room equipment if needed; 5. Don’t leave cash improperly; 6. Enjoy DIY service for personal necessities and hot water; 7. Cooking on site is often charged; 8. Check out on time to avoid additional charge. 7. How to treat tourist’s complaint effectively 1. Consider the case objectively; 2. Receive the complainer politely; 3. Listen patiently not to talk back, never to humiliate； 4. Express your gratitude sincerely； 5. Inform measures having been taken or to be taken to obtain the excuse from the complainer; 6. Compensate generously if needed; 7. Explain the fact kindly frankly when the complaint is not so reasonable; 8. Try to achieve win-win result. 8.Good Attitude towards a Complaint Objectively