an evaluation of the appropriateness of advice and healthcare contacts made following calls to nhs direct wales评估建议的适当性和医疗接触后调用nhs直接威尔士.pdfVIP

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an evaluation of the appropriateness of advice and healthcare contacts made following calls to nhs direct wales评估建议的适当性和医疗接触后调用nhs直接威尔士.pdf

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an evaluation of the appropriateness of advice and healthcare contacts made following calls to nhs direct wales评估建议的适当性和医疗接触后调用nhs直接威尔士

BMC Health Services Research BioMed Central Research article Open Access An evaluation of the appropriateness of advice and healthcare contacts made following calls to NHS Direct Wales 1 1 2 1 Helen Snooks , Julie Peconi* , James Munro , Wai-Yee Cheung , 3 4 Jaynie Rance and Anne Williams Address: 1Centre for Health Information, Research and Evaluation (CHIRAL), School of Medicine, Swansea University, Singleton Park, Swansea SA2 8PP, UK, 2Patient Opinion, 53 Mowbray Street, Sheffield S3 8EN, UK, 3School of Health Science, Swansea University, Singleton Park, Swansea, SA2 8PP, UK and 4Nursing, Health Social Care Research Centre, Cardiff University, Eastgate House, 35 - 43 Newport Road, Cardiff, CF24 0AB, UK Email: Helen Snooks - h.a.snooks@swansea.ac.uk; Julie Peconi* - j.peconi@swansea.ac.uk; James Munro - james.munro@.uk; Wai-Yee Cheung - w.y.cheung@swansea.ac.uk; Jaynie Rance - j.y.rance@swansea.ac.uk; Anne Williams - williamsam7@cardiff.ac.uk * Corresponding author Published: 30 September 2009 Received: 30 October 2008 Accepted: 30 September 2009 BMC Health Services Research 2009, 9:178 doi:10.1186/1472-6963-9-178 This article is available from: /1472-6963/9/178 © 2009 Snooks et al; licensee BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is