论酒店术语表.doc

附录二 酒店术语表(Hotel English Terms) Terms for Hotel Basics Operating Models franchising operations cooperative operations leased operations management contract wholly owned operations chains operations Hotel Ratings rating system stars system diamonds system one-star hotel two-star hotel three-star hotel four-star hotel five-star hotel Service Levels luxury service mid-range service economy service star service diamond service Hotel Types city center hotel airport hotel freeway hotel motel business hotel resort hotel extended-stay hotel convention hotel economy/budget hotel suites hotel casino hotel B+B (Bed and Breakfast) hotel eco-hotel condominium Guest Cycles information stage contact/enquiry stage reservation stage check-in stage occupancy stage check-out/departure stage Hotel Services service Guide hotel profile welcome speech environmental commitment rules and regulations lodging regulations front office service shopping service friendly reminders communication service information service postal service valuables-depositing service message service telephone service baggage service business service travel service food beverage/catering service banqueting service convention service beauty service recreation service health service entertainment service shopping service housekeeping service room service turn-down service laundry (service) (telephone) wake-up service baby-sitting service pet-caring service service for the disabled secretarial service bell service concierge service valet service calling service elevator service delivery service valet parking service pick-up service rental service package service lost and found Front Office Terms walk-in guest/FIT group guest VIP guest group leader in-hotel guest reservation status stay-over no-show cancellation under stay over stay late check-out early arrival expected arrival expected departure/due out advanced reservation contracted reservation confirmed reservation guaranteed reservation over booking under bo