服务员操作规范（Waiter operation specification）.docVIP

服务员操作规范（Waiter operation specification） Section 1 service instructions for waiters and waitresses Work service specification 1 standing standard Club floor staff must be standing on the job specification; Boy: cross hands behind the back, on the left, on the right hand, abdomen and chest, eyes and head, feet shoulder width, smiling. Girls: cross hands naturally on the front, on the left hand, abdomen and chest, eyes and head, feet shoulder width, smiling. In 2, salute specification: 1.5 metres, 2 metres away from the guests and the guests look and feel when they met, he must start to salute, the binocular, abdomen and chest, waist bent 35 degrees under natural. 3, guide norms: when greeting guests, must walk in front of the guests, to maintain 1 Meters, encountered uneven ground and obstacles and turn on the stairs or, should be timely to remind the guests carefully, the arrival in the selected table, for each guest to pull chairs, and please the guests, the guest rooms should stand in the door at the party * room, please open the door to the standard posture of guests inside, the staff finally enter and standard language used to invite guests to be seated, and then according to the standard after the exit door. 4, service specification: when the client exits, service personnel or DJ Miss should be timely service, service in accordance with standard position to salute guests and say hello, salute after the initiative to introduce themselves to guests, and then according to the process of service. 5, see specification: when guests pay after leaving the seat should be active to pull a chair, DJ Stand up, open the door, stand aside, salute to the guest according to the standard posture, express gratitude, and watch the guests leave immediately after the desktop finishing work. 6, behavioral norms A, in the channel to see the guest active way, and guests in a distance of 1.5 meters 2 Is the attention, pay attention to the active way, the body * right step, half a step b