衡量公司稳健性的三个关键指标（Three key indicators of firm robustness）.docVIP

衡量公司稳健性的三个关键指标（Three key indicators of firm robustness） No matter which company managers in each industry, each should have a set of standards to measure their work, and this standard should be a digital statistical aggregation that can explain the problem. For managers in the manufacturing industry, for example, these figures may be the ratio of inventory turnover, time delivery, and unit cost. For marketing or sales managers may be in terms of market share, customer satisfaction, sales year-on-year growth rate; for the call center outsourcing managers may prevail, turnover rate, average telephone communication time, the customer is not satisfied with the number of employees is to hang up; for financial managers, may change is the three the most important report every month the questions reflected. The sun appears in the East, if you are a business manager, whether you are managing a supermarket, still has many product lines or food companies, is a diversified multinational enterprise, you must use the three key indicators to measure the development of the companys conservatism: employee loyalty, customer satisfaction and cash flow. Although the above three indicators can not fully display everything you want to know, but absolutely can explain the most central problem. They reflect the core of a companys overall operations, not only now, but also in the future. I. employee loyalty. Undoubtedly, a company, whether large companies or small companies, if the lack of employee loyalty, will inevitably lead to work is not active, not the identification with companys mission and vision, do not know how to achieve the mission of the company, the enterprise can not be sustained development; most of the time the first decision is often the employee loyalty the companys working efficiency, no efficiency also means losing the initiative, which will lead to vicious spiral. So, for each enterprise, you should at least once a year to anonymously investigate employee loyalty, in