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新一代boss系统将扮演新角色(The new generation of boss systems will play a new role)
新一代boss系统将扮演新角色(The new generation of boss systems will play a new role)
Since China Mobile in the country to promote the bill error, double the return, October 2004 Chinese Unicom Jiangmen branch also solemn commitment to the community Unicom billing is accurate, error three times return, caused great repercussions in the mobile user, by the whole society especially the appreciation and support of consumers with the times, this is the BOSS system for the first time to be as a China Telecom society to show the operators of the competition strength, also indicates the role in the China Telecom industry BOSS system is undergoing major changes.
In the past, the emergence of BOSS system is to support enterprise network operation, to solve the telecom operators daily operation charges, charges and service support work. The huge market demand of China Telecom makes telecom operators began to frequent network construction investment, compared to the BOSS system of investment can only be considered pale into insignificance by comparison. According to forecasts, even in the BOSS system to attract attention, increase planning and construction in 2004, the total investment is only 5% of fixed asset investment. Unclear business processes and low investment software design make the value of BOSS systems not really recognized by operators. But at the same time, in recent years, BOSS related, such as billing, charging and other telecommunications, mobile users has become the major complaint point.
Now, with the formation of Chinas operators of competition in the increasingly homogeneous market competition intensified, telecom operators gradually lose the absolute advantage, began to pay attention to their own construction and focus on customer needs, the focus of competition from the resources to the BOSS system to increase competition soft investment as a symbol of quality, as the BOSS system the economic interests of the enterprise and customer interests and guarantee quality of
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