优质护理的文明用语（A civilized expression of good nursing）.docVIP

优质护理的文明用语（A civilized expression of good nursing） First, the commonly used civilized language: do meet, ask the sound hello, please word first, thank you word from mouth. Hello! Please come in. Please sit down. Please take a good seat. Please take a rest. Just a moment, please! Excuse me. No problem。 Youre welcome。 Thank you. No thanks! May I ask whats wrong with you? Please dont worry, speak slowly! I wish you a speedy recovery. What do you have in mind? I can explain it for you. Please cooperate with me. Is there anything I can do for you? Please wait in line! Just a moment, please. Ill check for you right away. Dont worry. Ill be with you in a minute. Your suggestion is very good, we will certainly improve it carefully. Thank you for your understanding and support of our work. You are welcome to check and guide the work. Please give me your valuable advice. Two. Examples of commonly used expressions of civilization and codes of conduct: (a) general part All personnel should be shouwenzeren system, which is both someone ask you, he (she) must have the right to a family or find someone, until the other person is satisfied, if they do not leave, should entrust others to run. When answering the phone, Hello, this is Ankang Central Hospital, Department of gynaecology. May I ask who you are calling? When the patient is spitting, littering, should earnestly said to the patient: comrade, in order to maintain environmental hygiene, create a clean and beautiful environment, conducive to the patients recovery, I hope you pay more attention to the future. When someone in the ward smokes: comrade, smoking is prohibited in the hospital, because smoking affects not only your health and medication, but also other patients. Please dont smoke any more.. If the patient promptly put out cigarette butts, should be in a timely manner to say: thank you for your cooperation! When a patient comments, he should say, we sincerely accept your comments, and we will pass your comments on to t