全面质量管理体系（Total quality management system）.docVIP

全面质量管理体系（Total quality management system） Total quality management features: 1., it has a comprehensive, control of product quality in all aspects of each stage; 2. is the whole process of quality management; 3. is full participation in quality management; 4. is the quality management of the whole society participation. Significance: * improve product quality * improve product design * speed up the production process * encourage staff morale and quality awareness * improve after-sales service * increase market acceptance * lower operating quality costs * reduce operating losses * reduce site maintenance costs * reduce liability accidents Connotation: is the center for quality management, to full participation as the foundation, aims to customer satisfaction and the owners, employees, suppliers, partners and other related parties or social benefits to a management approach to the long-term success of the organization. The basic difference between the basic principle of overall quality management and other concepts is that it emphasizes that in order to achieve real economic benefits, management must start with the quality identification of customer requirements, customer satisfaction has products on his hands. Total quality management is to coordinate the activities of people, machines and information in order to achieve this goal. The main areas of activity can be described using the following schematic diagram: TQM foundation: * systems engineering and management (Systems Engineering) * sound technical methods (Control Engineering) * effective interpersonal relationships (behavioral Engineering) Evolution of TQM: The evolution of TQM TQM work content: * new design controls * control of incoming material * product control * thematic studies Quality refers to the requirements that are best suited to a particular customer. These requirements are: the actual use of A. products; the selling price of B. products. In the quality control is a phrase, the word control repre