沟通力创造生产力（Communication creates productivity）.docVIP

沟通力创造生产力（Communication creates productivity） Recently, I read a story, a hang solid big lock on the gate, with a lever expended a tremendous effort but unable to open it up. Later, with a small key, it got into the keyhole and only lightly turned it. The big lock bang quot was opened. Why, quot asked, why do I have to work so hard to not open it, and you can easily unlock it? the key says: because I use communicate with I know the heart of it best. Recently, in order to improve the management plan for the next year, and to find out the employees thinking trends, an oil and gas sales enterprise conducted a survey of employees Ideological status. Among them, communication power is productivity the topic aroused enthusiastic response from participants. After the event, the enterprise carried out a careful dissection. A total of 398 questionnaires were issued, and 103 people participated in the symposium. Personnel in the front, back, control, the post has high, middle and low levels, there are middle-level managers, general managers, front-line staff. Among them, enterprises should be to strengthen communication; communication force to create productivity accounting for 92% of the survey, the highest proportion of all options in the survey. From the specific situation, the communication problems reflected by employees are mainly reflected in the following aspects: first, the communication between the front and back. The front end reflects the weak business support of the back-end, affecting the marketing of the front desk. The back end reflects the front end staff to strengthen business learning, some business at the front desk will be able to solve, no need to process back to the background. Two is the front end department internal communication. Prior to the introduction of marketing measures, the marketing department seeks the advice of the front-end business department, as they are directly facing customers, and they have the most say in what the users