深化细微服务提升酒店管理水平（Deepening fine service to improve hotel management level）.docVIP

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深化细微服务提升酒店管理水平（Deepening fine service to improve hotel management level）.doc

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深化细微服务提升酒店管理水平（Deepening fine service to improve hotel management level）

深化细微服务提升酒店管理水平（Deepening fine service to improve hotel management level） Deepening fine service to improve hotel management level Maqingju (Shandong Iron steel, Laiwu Steel Group, Jinding company Xinxing Hotel, Shandong, Laiwu 271104) In 2008 eight or nine, our country successfully held the Olympic Games and Paralympic games. Period， Olympic venues, facilities and services in the Olympic village have won the praise of many athletes. because For these hardware and software facilities, the concept of small service has been integrated. Such as Austria The hot water from the village, the height of the toilet, the number of TV channels, communication interface The style and so on, have carried on the comprehensive test and the scientific establishment, for the convenience disabled movement Mobilization, bedroom, bedside towels, towels, bathrooms are cut, cut Venues, volunteers in the Olympic village are located in every nook and corner, providing enthusiastic advice at any time And services, and so on. These micro measures have effectively improved service quality and service water It provides a useful reference for our hotel management. Fine service is a new concept in hotel management. It emphasizes thinking from a small point of view, Start from the micro, providing guests with meticulous service. In recent years, in hotels It has been widely advocated and applied, and has become an effective way to improve service level. Laiwu Steel emerging As the only three star hotel in Laiwu and the first city in the steel city, the building has 2005 opens The introduction of minor services, and achieved better results. The author combines Xinxing hotel with other Hotel practices, on the development and deepening of minor services, improve hotel management and service water Ping, talk about a few points of view: First, pay attention to details, establish a fine service concept Details determine success or failure. Hotel management is no big deal, but every detail of the service