超越客人期待之酒店故事.PDFVIP

Exceeding Customer Expectations: One Hotel’s Story: 超越客人期待之酒店故事 Learning Objectives: After viewing and discussing this video, students will be able to: 学习目标：观看视频并讨论视频内容后，学生能够： • Describe various scenes in the video 描述视频中出现的不同场景 • Make small talk with guests 与客人进行闲聊 • Define and explain what it means to exceed customer expectations 理解并阐述超越客人期待的内涵 • Deliver exceptional customer service by exceeding customer expectations 超越客人期待，提供优质对客服务 • Define topic-related words and use expressions from the video 定义视频中与主题相关的生词并使用相关表达 • Demonstrate role-plays from various scenes a